LEGAL

Refund Policy

Last updated: 14 July 2026

Delivered top-ups

A completed mobile recharge is normally final because network credit cannot usually be withdrawn.

If payment succeeds but the network confirms that delivery failed, contact support with your order reference for review.

Orders sent to a number or operator supplied incorrectly by the customer may not be refundable.

Approved refunds are returned to the original payment method. Bank processing times may vary.